FAQs

What are your Boots made of?

Our boots are crafted utilizing cowhide leather for the exterior, chosen for its looks and enduring qualities. To enhance comfort and durability, pigskin is employed for the interior lining. This combination of materials ensures a harmonious blend of resilience and comfort in our footwear.

 

Where are your products made?

All our products are meticulously handcrafted by highly skilled artisans. Currently, we operate two manufacturing facilities: one located in Leon, Guanajuato, and the other in Cuernavaca, Morelos. These facilities are integral to our commitment to maintaining exceptional standards of craftsmanship and quality across our product range.

 

How can I contact XANTO?

You can email us at xanto.boots@gmail.com where our customer service team will be happy to help you with whatever you need!


 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.


What payment methods do you accept?

We accept payments through Mercado Pago and PayPal.


When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.


How long will it take to receive my order?

Due to high demand, orders may take between 1-2 weeks to arrive.


What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.


Will I be charged taxes?

The prices displayed on our site are tax-free in Mexican Pesos.


How do I return an item?

Please do not hesitate to reach out to us via email at xanto.boots@gmail.com or through WhatsApp at +52 56 1060 6301. We welcome any inquiries or communication regarding our products and services.


What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.


When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.